No problem, please contact the migration support team on 020 4572 1442
The One has agreed to acquire Octaplus’s customer base. Octaplus has decided to exit the UK broadband retail market, and The One will become the service provider for Octaplus customers.
If you’re considering cancelling because of this change, please get in touch with Octaplus’s customer support team on 0333 772 9009 and they’ll be happy to talk through your options with you.
We’ll notify you in advance about when your transfer to The One will take place. You’ll receive an email with all the details, so you’ll know exactly when the change occurs. If there are any updates to your account or billing, we’ll also inform you ahead of time.
Customers will get direct communications with a clear timeline and most migrations are due to complete between March and April 2026.
Customers can continue to contact Octaplus on the usual details (via their website or on 0330 460 4610) until your migration day after which you can contact The One’s customer service team
Customers should expect the same premium quality they received from Octaplus. The One has a fantastic reputation for customer service.
This is a strategic decision by Octaplus’s Board to exit the UK broadband market. The priority is to ensure customers move to a trusted provider with matching values.
Octaplus and The One are highly aligned on values: transparency, premium service, and customer-first operations. The One is one of the UKs largest broadband networks, partnering with CityFibre The One is recognised for UK-based, service excellence and transparency.
Yes, we will send you a new contract to sign. This applies only to customers who have gone out-of-contract. For them, a new contract will be issued separately.