What is Wi-Fi 6 and Wi-Fi 6E?

Wi-Fi 6 is an advanced generation of WiFi technology and is included with our The Simple One and The Chosen One packages. It is the 6th generation standard of WiFi technology. It supports faster speeds and is more efficient than previous generations. Wi-Fi 6-enabled routers can support a larger number of devices (75+) without as […]

How does The One help with smart home connectivity?

With The One eero WiFi 6 and WiFi 6E series devices, you can link with Alexa to seamlessly connect Zigbee smart devices—such as light bulbs, door locks, switches, plugs, and sensors—without the need for a separate hub. By connecting with Amazon’s Frustration-Free Setup, you can add supported smart home devices to your Wi-Fi network in […]

How many Boosters do I need?

Enhancing your home WiFi network with The One Boost ensures strong and consistent coverage throughout your home. To help you determine the number of Boosters you might need, based on your home’s square footage and/or number of bedrooms see below. Also consider the types of users you have (how heavy is their Wi-Fi usage) plus […]

How do I boost WiFi across my whole home?

With The One Boost, you can add additional devices (Boosters) to enhance and extend your Wi-Fi coverage to every corner of your home. The One Boost works effortlessly with your main router to eliminate dead zones and ensure a strong, consistent internet connection throughout your living space. Whether you’re streaming in the basement, working in […]

Which router does my package come with?

All our tariffs come with a high specification eero router – with Wi-Fi 6 as minimum. The devices are carefully matched to the tariff speed to increase your internet’s efficiency, and reduce network congestion, even as you add more devices. The Simple One comes with the eero 6, The Chosen One comes with the eero […]

Do you provide a TV package?

No, we don’t provide a TV service. We don’t believe that you need us to charge you more, when you can access such great content directly from Netflix, Amazon Prime, Disney, BBC and more! With The One Broadband, we only offer full fibre broadband, so your streaming experience will be fantastic and buffering a thing […]

Do you provide a phone?

We do not provide a phone line as part of The One service. Full fibre broadband does not require an old copper telephone line, and we don’t believe you need the cost and hassle, when for most people mobile or app based calling with WhatsApp, Facetime etc, has replaced old land line telephony.