For a more detailed How-To Guide on the App and on eero secure click below: • Eero Mobile App• Eero Secure
Enhancing your home WiFi network with The One Boost ensures strong and consistent coverage throughout your home. To help you determine the number of Boosters you might need, based on your home’s square footage and/or number of bedrooms see below. Also consider the types of users you have (how heavy is their Wi-Fi usage) plus […]
With The One Boost, you can add additional devices (Boosters) to enhance and extend your Wi-Fi coverage to every corner of your home. The One Boost works effortlessly with your main router to eliminate dead zones and ensure a strong, consistent internet connection throughout your living space. Whether you’re streaming in the basement, working in […]
All our tariffs come with a high specification router – with Wi-Fi 6 as minimum. The devices are carefully matched to the tariff speed to increase your internet’s efficiency, and reduce network congestion, even as you add more devices. Our portfolio includes high specification eero and TP Link routers. Currently, The Simple One comes with […]
No, we don’t provide a TV service. We don’t believe that you need us to charge you more, when you can access such great content directly from Netflix, Amazon Prime, Disney, BBC and more! With The One Broadband, we only offer full fibre broadband, so your streaming experience will be fantastic and buffering a thing […]
Yes, our digital phone line service is a replacement for the old analogue copper network (PSTN), which is being switched off by 2027. You plug your traditional landline phone into your broadband router, and the service uses your internet to make and receive calls. It offers clearer calls and continues to provide the home phone […]
You can manage your account and billing through our online portal, MyAccount. Simply log in with your credentials to view your and manage your account
You can reach our customer support team through your MyAccount page, email, WhatsApp, webchat or phone. See Contact Us for more details
See router set up guides in our support section here: https://theonebroadband.co.uk/setup/
The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection. You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will […]