You can manage your account and billing through our online portal, MyAccount. Simply log in with your credentials to view your and manage your account
You can reach our customer support team through your MyAccount page, email, WhatsApp, webchat or phone. See Contact Us for more details
See router set up guides in our support section here: https://theonebroadband.co.uk/setup/
The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection. You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will […]
No, our broadband plans come with unlimited data usage. Enjoy surfing, streaming, and downloading without worrying about data caps.
Yes, you can use your own router, however we will not be able to provide support for it. We will provide you with the credentials you need to log in.
Our routers come with advanced security features, including automatic updates, secure guest access, parental controls (pause and schedule WiFi, block and allow apps and websites) and network activity monitoring to keep your connection safe.
The One app (available on iOS and Android) enables you to set up and manage your WiFi network. You can create profiles, set up a guest network, schedule WiFi pauses, monitor real time data usage, set and manage Parental Controls and manage your network settings.
Additional devices (boosters) can be added, either wired or wireless, to build a mesh WiFi network to boost WiFi coverage to deliver strong, fast stable WiFi throughout the home. Where traditional WiFi systems use extenders to amplify a signal, mesh WiFi devices are placed around the home and work together to create a unified, wide-ranging […]
We provide TP Link or eero routers with every broadband tariff from The One. The routers we provide are modern, high-performance, user-friendly device that provides strong, reliable WiFi coverage throughout your home. They support the latest WiFi 6 standards and offer robust security features to protect your network. Currently, The Simple One comes with the […]