The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection.
You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will contact you by email and SMS with confirmations and reminders.
Pre-installation:
- Think about where you would like your fibre connection to enter your home
- A small hole will be drilled to feed the cable through, but don’t worry as this will all be cleaned up and sealed.
- You will need two spare plug sockets close to the fibre entry point to power the new connection box (ONT) and the broadband router.
- Make sure someone over 18 is at home, as our engineer will need to come into your home to install and check the new fibre connection
More information is available in our installation guide here.