No, you won’t need to sign a new contract. The terms and conditions of your current service remain unchanged, and there will be no impact on your contract duration or terms.

No, the service will operate over your existing home equipment just as it does today.

No. Customers will keep the same monthly price for the duration of your contract with no in-contract price rises.

No. Your account will automatically be transferred to The One. You don’t need to cancel or sign up for anything.

Your voice (telephone landline) service will also be transferred over to The One and will continue as normal. There will be a short downtime on the day of transfer of no more than 4 hours as we move it across. We will tell you about the timing of this well in advance.

No. Your service will continue to run over the same CityFibre network. After the transfer your service will run as it was.

Yes. All installations will go ahead as normal. We and The One are committed to ensuring all orders are processed and completed smoothly.

No changes will be made to your speed as part of this transfer.

No. Your price stays exactly the same when you transfer, right up until your current contract end date. After that, The One will share your renewal price.

No, there’s no need to cancel your Direct Debit. Octaplus and The One will work together with your bank to take care of everything for you.