How long does installation take, and what does it involve?

The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection. You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will […]

What is The One mobile app?

The One eero app (available on iOS and Android) enables you to set up and manage your WiFi network. You can create profiles, set up a guest network, schedule WiFi pauses, monitor real time data usage, set and manage Parental Controls and manage your network settings.

What are boosters and why do I need them?

Additional eero devices (boosters) can be added, either wired or wireless, to build a mesh WiFi network to boost WiFi coverage to deliver strong, fast stable WiFi throughout the home. Where traditional WiFi systems use extenders to amplify a signal, mesh WiFi devices are placed around the home and work together to create a unified, […]

What router is provided by The One?

We provide an eero router with every broadband tariff from The One. The eero router is a modern, high-performance, user-friendly device that provides strong, reliable WiFi coverage throughout your home. It supports the latest WiFi standards (all our routers are at least WiFi 6) and offers robust security features to protect your network.