No, we don’t provide a TV service. We don’t believe that you need us to charge you more, when you can access such great content directly from Netflix, Amazon Prime, Disney, BBC and more! With The One Broadband, we only offer full fibre broadband, so your streaming experience will be fantastic and buffering a thing […]

We do not provide a phone line as part of The One service. Full fibre broadband does not require an old copper telephone line, and we don’t believe you need the cost and hassle, when for most people mobile or app based calling with WhatsApp, Facetime etc, has replaced old land line telephony.

You can manage your account and billing through our online portal, MyAccount. Simply log in with your credentials to view your and manage your account

You can reach our customer support team through your MyAccount page, email, WhatsApp, webchat or phone.  See Contact Us for more details

Setting up your eero router and extenders is simple:

The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection. You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will […]

No, our broadband plans come with unlimited data usage. Enjoy surfing, streaming, and downloading without worrying about data caps.

Yes, you can use your own router. However, we recommend using the eero router for optimal performance and seamless integration with our service and features

Yes, as part of eero Secure, included in every subscription, you can set up Internet Back Up, so that your WiFi devices will switch to access the internet via a pre selected mobile device (such as your mobile phone).

Our eero routers come with advanced security features, including automatic updates, secure guest access, parental controls (pause and schedule WiFi, block and allow apps and websites) and network activity monitoring to keep your connection safe.