No, we don’t provide a TV service. We don’t believe that you need us to charge you more, when you can access such great content directly from Netflix, Amazon Prime, Disney, BBC and more! With The One Broadband, we only offer full fibre broadband, so your streaming experience will be fantastic and buffering a thing […]

Yes, our digital phone line service is a replacement for the old analogue copper network (PSTN), which is being switched off by 2027. You plug your traditional landline phone into your broadband router, and the service uses your internet to make and receive calls.  It offers clearer calls and continues to provide the home phone […]

You can manage your account and billing through our online portal, MyAccount. Simply log in with your credentials to view your and manage your account

You can reach our customer support team through your MyAccount page, email, WhatsApp, webchat or phone.  See Contact Us for more details

See  router set up guides in our support section here: https://theonebroadband.co.uk/setup/

The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection. You will select your preferred installation time frame when you place your order, and we’ll contact you to confirm the date and time. We will […]

No, our broadband plans come with unlimited data usage. Enjoy surfing, streaming, and downloading without worrying about data caps.

Yes, you can use your own router, however we will not be able to provide support for it.  We will provide you with the credentials you need to log in.

Our routers come with advanced security features, including automatic updates, secure guest access, parental controls (pause and schedule WiFi, block and allow apps and websites) and network activity monitoring to keep your connection safe.

The One app (available on iOS and Android) enables you to set up and manage your WiFi network. You can create profiles, set up a guest network, schedule WiFi pauses, monitor real time data usage, set and manage Parental Controls and manage your network settings.