Please renew your contract as you normally would with us, if you wish. If you have any questions or need support, our customer support team will be happy to help.
No. The migration will take place overnight and you will be given notice of when this will happen. If your service is not available in the morning, a reboot of your main router usually resolved the issue and restores your service. If it does not, please contact The One.
If you currently use a static IP address, nothing will change once your service is managed by The One. Your details will remain the same.
No. Your WiFi settings and router login details remain the same.
No, there’s no need to cancel your Direct Debit. Octaplus and The One will work together with your bank to take care of everything for you.
No. Your price stays exactly the same when you transfer, right up until your current contract end date. After that, The One will share your renewal price.
No changes will be made to your speed as part of this transfer.
Yes. All installations will go ahead as normal. We and The One are committed to ensuring all orders are processed and completed smoothly.
No. Your service will continue to run over the same CityFibre network. After the transfer your service will run as it was.
Your voice (telephone landline) service will also be transferred over to The One and will continue as normal. There will be a short downtime on the day of transfer of no more than 4 hours as we move it across. We will tell you about the timing of this well in advance.
No. Your account will automatically be transferred to The One. You don’t need to cancel or sign up for anything.
No. Customers will keep the same monthly price for the duration of your contract with no in-contract price rises.
No, the service will operate over your existing home equipment just as it does today.
No, you won’t need to sign a new contract. The terms and conditions of your current service remain unchanged, and there will be no impact on your contract duration or terms.
Yes, we will send you a new contract to sign. This applies only to customers who have gone out-of-contract. For them, a new contract will be issued separately.
- Octaplus and The One are highly aligned on values: transparency, premium service, and customer-first operations.
- The One is one of the UKs largest broadband networks, partnering with CityFibre
- The One is recognised for UK-based, service excellence and transparency.
This is a strategic decision by Octaplus’s Board to exit the UK broadband market. The priority is to ensure customers move to a trusted provider with matching values.
Customers should expect the same premium quality they received from Octaplus. The One has a fantastic reputation for customer service.
Customers can continue to contact Octaplus on the usual details (via their website or on 0330 460 4610) until your migration day after which you can contact The One’s customer service team
Customers will get direct communications with a clear timeline and most migrations are due to complete between March and April 2026.
We’ll notify you in advance about when your transfer to The One will take place. You’ll receive an email with all the details, so you’ll know exactly when the change occurs. If there are any updates to your account or billing, we’ll also inform you ahead of time.
If you’re considering cancelling because of this change, please get in touch with Octaplus’s customer support team on 0333 772 9009 and they’ll be happy to talk through your options with you.
The One has agreed to acquire Octaplus’s customer base. Octaplus has decided to exit the UK broadband retail market, and The One will become the service provider for Octaplus customers.
No problem, please contact the migration support team on 020 4572 1442
Please renew your contract as you normally would with us, if you wish. If you have any questions or need support, our customer support team will be happy to help.
No. The migration will take place overnight and you will be given notice of when this will happen. If your service is not available in the morning, a reboot of your main router usually resolved the issue and restores your service. If it does not, please contact The One.
If you currently use a static IP address, nothing will change once your service is managed by The One. Your details will remain the same.
No. Your WiFi settings and router login details remain the same.
No, there’s no need to cancel your Direct Debit. Octaplus and The One will work together with your bank to take care of everything for you.
No. Your price stays exactly the same when you transfer, right up until your current contract end date. After that, The One will share your renewal price.
No changes will be made to your speed as part of this transfer.
Yes. All installations will go ahead as normal. We and The One are committed to ensuring all orders are processed and completed smoothly.
No. Your service will continue to run over the same CityFibre network. After the transfer your service will run as it was.
Your voice (telephone landline) service will also be transferred over to The One and will continue as normal. There will be a short downtime on the day of transfer of no more than 4 hours as we move it across. We will tell you about the timing of this well in advance.
No. Your account will automatically be transferred to The One. You don’t need to cancel or sign up for anything.
No. Customers will keep the same monthly price for the duration of your contract with no in-contract price rises.
No, the service will operate over your existing home equipment just as it does today.
No, you won’t need to sign a new contract. The terms and conditions of your current service remain unchanged, and there will be no impact on your contract duration or terms.
Yes, we will send you a new contract to sign. This applies only to customers who have gone out-of-contract. For them, a new contract will be issued separately.
- Octaplus and The One are highly aligned on values: transparency, premium service, and customer-first operations.
- The One is one of the UKs largest broadband networks, partnering with CityFibre
- The One is recognised for UK-based, service excellence and transparency.
This is a strategic decision by Octaplus’s Board to exit the UK broadband market. The priority is to ensure customers move to a trusted provider with matching values.
Customers should expect the same premium quality they received from Octaplus. The One has a fantastic reputation for customer service.
Customers can continue to contact Octaplus on the usual details (via their website or on 0330 460 4610) until your migration day after which you can contact The One’s customer service team
Customers will get direct communications with a clear timeline and most migrations are due to complete between March and April 2026.
We’ll notify you in advance about when your transfer to The One will take place. You’ll receive an email with all the details, so you’ll know exactly when the change occurs. If there are any updates to your account or billing, we’ll also inform you ahead of time.
If you’re considering cancelling because of this change, please get in touch with Octaplus’s customer support team on 0333 772 9009 and they’ll be happy to talk through your options with you.
The One has agreed to acquire Octaplus’s customer base. Octaplus has decided to exit the UK broadband retail market, and The One will become the service provider for Octaplus customers.
No problem, please contact the migration support team on 020 4572 1442
Please renew your contract as you normally would with us, if you wish. If you have any questions or need support, our customer support team will be happy to help.
No. The migration will take place overnight and you will be given notice of when this will happen. If your service is not available in the morning, a reboot of your main router usually resolved the issue and restores your service. If it does not, please contact The One.
If you currently use a static IP address, nothing will change once your service is managed by The One. Your details will remain the same.
No. Your WiFi settings and router login details remain the same.
No, there’s no need to cancel your Direct Debit. Octaplus and The One will work together with your bank to take care of everything for you.
No. Your price stays exactly the same when you transfer, right up until your current contract end date. After that, The One will share your renewal price.
No changes will be made to your speed as part of this transfer.
Yes. All installations will go ahead as normal. We and The One are committed to ensuring all orders are processed and completed smoothly.
No. Your service will continue to run over the same CityFibre network. After the transfer your service will run as it was.
Your voice (telephone landline) service will also be transferred over to The One and will continue as normal. There will be a short downtime on the day of transfer of no more than 4 hours as we move it across. We will tell you about the timing of this well in advance.
No. Your account will automatically be transferred to The One. You don’t need to cancel or sign up for anything.
No. Customers will keep the same monthly price for the duration of your contract with no in-contract price rises.
No, the service will operate over your existing home equipment just as it does today.
No, you won’t need to sign a new contract. The terms and conditions of your current service remain unchanged, and there will be no impact on your contract duration or terms.
Yes, we will send you a new contract to sign. This applies only to customers who have gone out-of-contract. For them, a new contract will be issued separately.
- Octaplus and The One are highly aligned on values: transparency, premium service, and customer-first operations.
- The One is one of the UKs largest broadband networks, partnering with CityFibre
- The One is recognised for UK-based, service excellence and transparency.
This is a strategic decision by Octaplus’s Board to exit the UK broadband market. The priority is to ensure customers move to a trusted provider with matching values.
Customers should expect the same premium quality they received from Octaplus. The One has a fantastic reputation for customer service.
Customers can continue to contact Octaplus on the usual details (via their website or on 0330 460 4610) until your migration day after which you can contact The One’s customer service team
Customers will get direct communications with a clear timeline and most migrations are due to complete between March and April 2026.
We’ll notify you in advance about when your transfer to The One will take place. You’ll receive an email with all the details, so you’ll know exactly when the change occurs. If there are any updates to your account or billing, we’ll also inform you ahead of time.
If you’re considering cancelling because of this change, please get in touch with Octaplus’s customer support team on 0333 772 9009 and they’ll be happy to talk through your options with you.
The One has agreed to acquire Octaplus’s customer base. Octaplus has decided to exit the UK broadband retail market, and The One will become the service provider for Octaplus customers.
No problem, please contact the migration support team on 020 4572 1442